Order processing
Orders are processed within 4 business days after payment confirmation. You will receive an order confirmation email with the details of your purchase.
Shipping and delivery
Physical products
Orders are shipped either directly to you from our fulfillment partner, or to NSN Management’s office for configuration before being sent on to you.
- Direct shipments — orders shipped directly to you typically ship within 24 hours of order confirmation. We do not guarantee arrival times and are not responsible for shipping-carrier delays.
- Configured shipments — orders that require configuration at our office may need additional handling time. We will let you know if this applies to your order.
Digital products
Delivery is completed by email or download link immediately after payment confirmation, unless otherwise specified.
Services (projects)
Services are delivered as projects and depend on all ordered products arriving and being processed by our team. Project work is scheduled after coordination with your Account Manager and our Service Coordinator, so that all required equipment is available and prepared for implementation.
Cancellations
We accept order cancellations before the product has shipped, or before digital delivery has been fulfilled. To request a cancellation, please contact us at 918-770-9150 as soon as possible.
Refunds and returns
All sales are final. We do not accept returns or offer refunds. If you experience any issue with your order, please contact your Customer Success Manager so we can assist you.
Contact us
For any questions regarding your order, please reach out to your Customer Success Manager or contact our support team at 918-770-9150. Existing clients can also open a ticket from the Client Support page.