We Are Scissortail Home Health’s One-Stop-Shop For Expert Healthcare IT Services
Scissortail Home Health is a home health agency. They care for patients ages 65 and up at their residences, providing nursing care and therapy.
Scissortail Home Health has experienced rapid growth over the course of the past seven years, expanding its staff from just three to 50 team members to keep up with its growing network of more than 300 patients.
To support these patients, the Scissortail Home Health team needs secure and reliable access to patient health records in the office and when working in homes.
“With that growth came a lot of IT needs,” says Conley Stahl, Director, Scissortail Home Health. “When things are down in the office, it creates a lot of work for myself and everyone else.”
For all things IT, they trust NSN Management. Download our story of success here.
With NSN Management, Conley Is No Longer An IT Bottleneck
Before partnering with NSN Management, Conley was often tasked with handling minor IT issues. This arrangement made Conley a bottleneck for the organization’s IT issues; by hiring an outsourced IT services company, the intent was to remove IT from her workload.
“I was our IT person for a long time,” says Conley. “I would try to hook up computers, but I was googling everything.”
With NSN Management, Conley doesn’t have to worry about IT anymore. She and the Scissortail Home Health staff know they can call NSN Management with any and all IT issues—big or small.
“Working with NSN Management has freed up my time and our staff,” says Conley. “They can be the first call, rather than myself.”
Thanks to NSN Management’s assistance, Conley can now focus on her work entirely. She doesn’t have to worry about an IT issue taking up her time and demanding her attention while she should be working on more important matters specific to her role in the organization.
“We were lucky to find NSN Management who took that burden off my plate,” says Conley.
NSN Management Is A Responsive & Available IT Partner
“Being able to pick up the phone and put a ticket in with NSN Management to solve all our problems in a timely fashion has been amazing,” says Conley.
Like any organization, Scissortail Home Health is immediately affected by problems with its IT.
It’s such a crucial part of their operations that even a small problem or occasional lag can have considerable consequences. That’s why they need quick and effective support from their IT company, exactly what they get from NSN Management.
“When I call NSN Management, they typically send someone in person, which has been amazing,” says Conley.
Why Scissortail Home Health Needs Responsive IT Support
Scissortail Home Health works in healthcare, so their operations aren’t limited to a 9-5 schedule. That means their IT support can’t be limited to these hours either. The average IT support provider would only offer generalized solutions.
NSN Management delivers attentive support backed by a keen understanding of Scissortail Home Health’s priorities and goals. This ensures that the home health agency can provide seamless and consistent patient care without being impeded by faulty technology.
Faster Resolution Times
Like response times, it’s important to know that resolution times for logged support tickets will be prompt. Both response and resolution times are shorter when Scissortail Home Health has a responsive IT company invested in its success.
The Scissortail Home Health staff knows they can rely on the NSN Management team for support. When they encounter an issue, they get in touch with NSN Management and get a response right away, helping to limit downtime and interruptions to their productivity.
“NSN Management knows the urgency; healthcare is 24/7, and they understand the need to get things done quickly,” says Conley.
NSN Delivers HIPAA Compliance Expertise & Experience
Working in the healthcare industry means more than treating patients. In addition to patient care, a practice’s staff must also maintain compliance with complicated, regularly updated HIPAA regulations.
After all, healthcare organizations like Scissortail Home Health deal in the most valuable data on the market: healthcare information. Single healthcare records can be sold on the dark web for as much as $250–$300 apiece.
That’s why cybercrime is so prevalent in the healthcare sector. FireEye researchers have noticed increased targeted attacks against healthcare organizations that house large amounts of valuable patient data.
This is opposed to the conventional “wide-net” approach to more opportunistic cybercrime attacks, targeting as many organizations as possible and hoping for the best.
HIPAA compliance is important to the Scissortail Home Health team. Many staff members work in their patients’ homes, requiring them to remote access and update patient health records. This complex arrangement can pose serious security and compliance risks if not managed effectively.
“They were already aware of our HIPAA compliance needs without me having to explain any of it,” says Conley.
HIPAA compliance has a long list of requirements, and overlooking even a single one can mean serious consequences for a practice like Scissortail Home Health.
NSN Management knows how complicated HIPAA compliance is and how organizations like Scissortail Home Health would rather focus on caring for their patients. That’s why NSN Management has developed comprehensive compliance IT services to help clients like this stay in line with HIPAA.
NSN Management Goes Above and Beyond For Scissortail Home Health
“They bring more to the table than just looking after your IT needs,” says Conley. “They’re creative and go beyond what’s asked of them.”
Since partnering with NSN Management, Scissortail Home Health has enjoyed seamless and effective support for its entire organization. With our help, Conley and the Scissortail Home Health staff can more easily do their jobs.
That’s what the Scissortail Home Health team wants from their IT. They want to be confident it will work as expected, day in and day out. It needs to be responsive and reliable—and with NSN Management’s help, that’s what they get.
“NSN makes our processes (which can often seem prehistoric) more effective,” says Conley. “I appreciate them going beyond what is asked.”