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What Is IT Support and How Does It Benefit My Business?

It’s an ordinary Tuesday. You come into the office, set your bag down, and turn on the computer. Today, however, you try connecting to your servers and are unable to find any of your company’s data! In that case, who do you call? The IT department? Or Jim over in sales because he knows a lot of stuff about computers?

Whoever that “go-to” person is when you need technical help, that’s what we call IT support.

The Importance of IT Support for Small Businesses

The common misconception of many small businesses is that they are “too small” to justify an investment in IT support. In the current day and age, this couldn’t be further from the truth. Not only does IT support help your business with the challenges of a remote workforce and cybersecurity, but by having a strong IT infrastructure, it will also increase the productivity and efficiency of your company!

The Benefits of IT Support in Your Business

Think about the wasted time you’ve experienced due to network crashes, phone system malfunctions, and common day-to-day technical issues. Now think about all the people in your company and the amount of individual issues they face every week. This costs you valuable time. Instead of helping your customers and growing the business, you end up wasting time trying to solve these annoying issues.

This is where IT support comes into play. Simply put, the primary purpose of IT support is to offer solutions and assistance to the technology problems you face. However, IT support often incorporates so much more than just assistance. Especially in the business sector, IT support handles all setup, configuration, installation, and more.

Common IT Support Services

In Managed Service Providers (MSPs), one the main services offered is what we call Managed IT. When you have NSN as your managed IT provider, we become your fully outsourced IT department. But what does this look like? Well, some of the services include the following:

  • Fully Accessible Helpdesk
  • Training users on how to properly use technology
  • Installations of network components (firewalls, backups, phone systems, etc.)
  • Monitoring & Maintenance of computers and networks
  • Troubleshooting systems & network issues
  • Managing customer help request tickets

This is just a quick summary of some of the common services offered by a typical IT support company. Whether its helpdesk or new hardware installations, IT support teams understand technology and how to maintain the resources you use every single day.

We Don’t Get Paid to Fix Stuff

If you want to stay the same, invest in an IT support company that just fixes stuff. At NSN, we believe that as your managed IT provider, you don’t pay us to “fix stuff.” You pay us to proactively monitor, maintain, and protect your assets. We understand that downtime is costly. Some studies show that downtime can cost owners thousands of dollars per minute, depending on the industry you operate in. Whether its $3,000 or $300 per minute, your money is incredibly valuable. And that’s why we dedicate out services to maintain your systems, not just fix them after they crash.

If you’re in need of quality IT support in Tulsa, look no further than NSN Management. No matter how big or small your business is, if you’re curious to know more about how IT support can benefit your business, fill out our form here or give us a call at (918) 770-7400. We’d love to chat and help you however we can! And if we aren’t the service you need, we’ll point you in the right direction.